Terms of use

The website www.hairgoals.gr is an electronic store selling products and services via the Internet (hereinafter referred to as the electronic store or website) created and operated by the company under the name HAIRGOALS, headquartered at 7 Agios Konstantinou Street, Glyfada and legally represented, with VAT number: 154286657, Tax Office: Glyfada, email address info@hairgoals.gr  and the online store's service line: 211 422 7908, (hereinafter for brevity the COMPANY).

The following terms and conditions shall apply to the use of the online store with the trademark hairgoals.gr which is located at the electronic address www.hairgoals.gr. Each user who enters and transacts or makes use of the services of the online store (hereinafter referred to as “visitor” and/or “user” or “customer” depending on whether he is limited to visiting the store only or ordering and selling products) is deemed to consent to and unconditionally accept the following terms set forth herein, without any exception. If a user does not agree with these terms, then he must, at his own risk, refrain from visiting, using the website as well as from any transaction in the online store.

Personal Data Protection

THE COMPANY created this website with the sole purpose of serving their customers. The website hairgoals.gr is simple and friendly to use and has been designed to meet the specific needs of each user. In order to achieve the best service, it is important that you, our customer, understand that you must provide us with specific information regarding the processing of your order and which is kept by us.
The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the currently applicable Greek legislation on the protection of personal data, as well as on the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Hellenic Data Protection Authority (HDPA). The company has adapted to the GDPR framework.

This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection by the website hairgoals.gr, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website.

What is personal data?

Personal data is information that directly or indirectly identifies you. Indirectly means in combination with other information, such as, for example, your name, postal address, email address and telephone number, or a unique device identification number.

General

The information voluntarily provided by the users of the aforementioned website is used by hairgoals.gr, in order for its users to have direct and meaningful communication with the store, to be provided with answers to specific questions they pose and finally to serve and execute their orders. The information collected by hairgoals.gr through the website is intended to measure the number of visitors to the website, to determine customer requirements for more products and to facilitate transactions with the company. hairgoals.gr does not distribute to any other organization or partner that is not associated with hairgoals.gr the email addresses, or any other information concerning its users and customers, except to direct partners in the order processing process.

Information gathering

hairgoals.gr has designed its website so that its users can visit it without having to reveal their identity unless they wish to do so. Visitors to our website are asked to provide us with their personal data only in the event that they want to order product(s), register on our website and/or send an email to hairgoals.gr.

Use of Information. hairgoals.gr collects four types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute his order from hairgoals.gr, (3) information that the user gives us in participation in competitions that take place from time to time, (4) information that the user gives us for activations of telephony and internet services, (5) information that the user gives us when connecting via another platform (ios, android, Facebook, Google applications). When completing any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your phone number, credit card information, and the method of payment for the order.

Additionally, you may be asked for more specific information, such as shipping and delivery details of an order, pricing information or details regarding a quote you have requested. hairgoals.gr uses the information you provide us during the electronic submission of the form in order to contact you regarding (i) the delivery of the order to your location, (ii) for confirmation and identification of the customer in any necessary case, (iii) receipt of gifts after a competition draw. You have the option to choose whether or not to receive such communications from hairgoals.gr by sending your request via e-mail.

Access to Information. Each order processing requires the collection of personal data, for delivery or reservation of an order. Also, the use of a credit card, for the charging of which supporting documents of identification of the legal owner are required the first and only time, is ensured in any case. Any supporting document and document certifying and declaring the identity of the customer remains strictly confidential and is checked only by the competent department of hairgoals.gr. The provision of your personal data means that you consent to this data being used by the employees of hairgoals.gr for the reasons mentioned above.

hairgoals.gr requires its employees and website maintainers to provide its users-customers with the level of security referred to in this Privacy Statement. In no other case can hairgoals.gr share your personal information with others without your prior consent, unless required by law. Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal information, which has been collected online without your prior consent (for example, in the event of a court order).

Use of personal data

We will use your personal data for the purposes described above. We do not collect or process more or different types of personal data than is necessary to fulfill the respective purpose. We will only use personal data in accordance with this privacy policy, unless you have specifically provided your consent for another use of your personal data.

If we intend to use your personal data, which we process with your consent, for purposes other than those disclosed in that consent, we will inform you in advance and, in cases where the processing is based on your consent, we will use your personal data for a different purpose only with your permission.

Use of customer data for advertising purposes To continually improve and enhance our services, we may send you marketing emails related to our business that you may be interested in. You can choose the types of communications you wish to receive at any time by updating your email preferences.

You can also unsubscribe at any time. Sending SMS to the mobile phone number you have provided us with when placing your order is done in order to inform you about the progress of your order. You can choose whether or not you want to receive advertising/promotional material via SMS through the account you have created on our website. – Consent: We will not use your data for advertising purposes, unless you have given your prior express and free consent. – However, for existing customers, we may use the email address we have received from you in the context of our existing customer relationship, to provide you with marketing materials related to similar products or services that you have previously requested, used or may be of interest to you.

You may, however, object to this use at the time of collection and each time a message is sent. To stop receiving marketing emails, please follow the instructions in the email you receive.

Legal obligations and legal defense. We may need to use and retain personal data for legal and compliance reasons, such as the prevention, detection, or investigation of a crime, prevention of loss, fraud, or any other misuse of our services and information systems. We may also use your personal data for internal and external audit requirements, information security purposes, or to protect or exercise our rights, privacy, safety, property, or those of others.

Cookies

hairgoals.gr has the ability to use cookies as part of the facilitation and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as hairgoals.gr, to operate smoothly and without technical anomalies, to collect multiple user choices, to recognize frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users' computers or to the files stored on them. We use cookies to provide you with information and to process orders, but also to allow us to present you with advertising & educational content relevant to your interests and needs. You must keep in mind that cookies are absolutely necessary for the website www.hairgoals.gr to function properly and smoothly.

Cookies are divided into the following categories:
– Necessary Cookies. They allow the execution of basic site functions, such as adding products to the cart, saving products to the wishlist, online payment. Without these necessary Cookies, the smooth operation of the e-shop is immediately affected, your personal browsing experience is limited and basic e-commerce functions are under-functioning.
– Functionality cookies. These cookies remember your preferences while browsing our website, so that we can recommend the right products based on your needs, helping you find what you are looking for much more easily.
– Performance cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages they visit most often, let us know if they encounter any problems while browsing, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are only used to improve the way hairgoals.gr works.
– Advertising Cookies. These cookies are used to provide advertisements relevant to you and your interests. They are also used to send advertising or offers that are more relevant to your needs, thus limiting unwanted and irrelevant advertising messages. They also help us measure the effectiveness of our advertising campaigns.
– Analytics Cookies. They are a subset of functionality Cookies and enable us to evaluate the effectiveness of the various functions of our website, thus continuously improving the experience we offer you.

Third-party vendors, including Google, may display the Company's advertisements on websites, use cookies to update, optimize and display advertisements based on the user's previous visit to the website www.hairgoals.gr

hairgoals.gr may also use cookies from your previous visit to its website for remarketing.
You can opt out of such use of cookies by Google by clicking here. You can also set your browser (chrome, firefox edge etc.) to notify you each time before a cookie is downloaded and to decide whether to accept or reject it. In this case, please note that you may not be able to use all of its features.
hairgoals.gr may use Google Analytics features for display advertising (e.g., remarketing, Google Display Network display reports, etc.). Using the Ad settings, visitors can opt out of Google Analytics for display ads and customize Google Display Network ads. Here are the available opt-out options Google Analytics for the web.

hairgoals.gr complies with the Interest-based advertising policy of Google AdWords and the restrictions for sensitive categories and:
hairgoals.gr and third-party vendors, including Google, together use cookies (such as the Google Analytics cookie) to inform, optimize and serve ads based on past visits to our website, to run reports on how hairgoals.gr ads are displayed, other uses of advertising services, interactions with these ad impressions and advertising services related to visits to the hairgoals.gr website. hairgoals.gr may use data from Google's interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics.

We reserve the right to change this cookie policy at any time. Any changes to this Cookie Policy will be effective from the moment the revised Cookie Policy is available on our website.
Third-party advertisers and other businesses we work with may use their own Cookies to collect information about your activities on our website. We do not control these Cookies.

Processing of children's personal data

The Company will not collect or process personal data of children under the age of 16 unless parental consent has been given, in accordance with applicable local law. If we become aware that a child's personal data has been collected in error, we will delete such data without undue delay.

Processing of sensitive data

We may, in certain cases, process special categories of personal data about you (“sensitive data”). Sensitive data is defined as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of identifying a natural person, health or sex life or sexual orientation. For example, we may process sensitive data that you have made public. We may also process sensitive data, where appropriate, for the establishment, exercise or defence of legal claims. We may also process your sensitive data if you have freely given your prior explicit and specific consent, in a specific context for a specific purpose.

Your legal rights

As a data subject, you have specific legal rights regarding the personal data we collect from you. The Company will respect your rights and adequately address your concerns.
The following list contains information about your legal rights arising from applicable data protection laws:
o Right to withdraw consent: Where the processing of personal data is based on your consent, you may withdraw this consent at any time.

o Right to rectification: You may request that we correct your personal data. We make reasonable efforts to keep your personal data in our possession or control and used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. You also have the ability to review and correct your personal data by logging into your personal account at hairgoals.gr

o Right to restriction: You can ask us to restrict the processing of your personal data if – You contest the accuracy of your personal data for the period necessary for us to verify the accuracy, – The processing is unlawful and you request the restriction of processing instead of erasure of your personal data, – We no longer need your personal data, but you need it for the establishment, exercise or defense of legal claims, or – You object to the processing for the period in which we verify whether our legitimate interests override yours.

o Right of access: You can request information from us about personal data we hold about you, including information about the categories of personal data we hold or control, for what purpose it is used, from where it was collected, if not from you directly, and to whom it has been disclosed, where applicable. You can obtain from us, free of charge, a copy of the personal data we hold about you. We reserve the right to charge a reasonable fee for any further copy you may request.

o Right to portability: Upon your request, we will transfer your data to another controller, where technically feasible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another controller, which you indicate to us, directly.

o Right to erasure: You can ask us to erase your personal data where – the personal data are no longer necessary in relation to the purposes for which they were collected or processed – you have the right to object to further processing of your personal data and you exercise this right – the processing is based on your consent, you withdraw your consent and there is no other legal basis for the processing – your personal data has been processed unlawfully unless the processing is necessary – for compliance with a legal obligation, which requires processing by us – in particular for legal obligations to fulfil a duty – for the establishment, exercise or defence of legal claims.

o Right to object: You may object – at any time – to the processing of your personal data on grounds relating to your particular situation, provided that the processing is not based on your consent but on our legitimate interests or the legitimate interests of third parties. In this case, we will no longer process your personal data, unless we can demonstrate compelling legitimate grounds and an overriding interest for the processing or for the establishment, exercise or defence of legal claims. If you object to the processing, please specify whether you wish your personal data to be deleted or the processing to be restricted by us.
o Right to lodge a complaint: In the event of an alleged breach of applicable privacy law, you may lodge a complaint with the data protection supervisory authority in the country where you live or where the alleged breach occurred.

Please note:
o Time period: We will try to satisfy your request within 30 days. However, the deadline may be extended for specific reasons related to the specific legal right or the complexity of your request.
o Restriction of access: In some cases we may not be able to provide access to all or some of your personal data under legal provisions. If we deny your request for access, we will inform you of the reason for this denial.
o Non-identification: In some cases, we may not be able to search for your personal data due to the identifiers you provide in your application. Two examples of personal data that we cannot search for when you provide your name and email address are: – data collected through browser cookies,- data collected from social media networks if you have posted a comment under a pseudonym that is not known to us.
In such cases, where we cannot identify you as the data subject, we are unable to comply with your request to exercise your legal rights as described in this article unless you provide us with additional information that allows us to identify you.
o Exercising your legal rights: In order to exercise your legal rights, please contact us in writing, via email.

Preservation of your personal data

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal data for a longer period due to legal requirements.

Furthermore, we will not delete all of your personal data if you have asked us not to contact you in the future. For this purpose, the Company maintains records containing information about individuals who do not wish to be contacted in the future (e.g. via group emails). We categorize your requests as consent to store your personal data for the purposes of maintaining that specific record unless you give us different instructions.

Periodic Changes

As hairgoals.gr continually expands, updates and improves its website, and the products and services related to it, it will also update this policy. We recommend that you read this process at regular intervals, in order to be informed of any changes to the content of this privacy policy. This policy will be amended from time to time without prior notice to users.

Acceptance of the Privacy Protection Procedures applied by hairgoals.gr

If you use this website, you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website that have been announced through it.